Miner & Miner Launches Responder 8.3.2
GIS-hosted Outage Management System Now Available
Fort Collins, CO -- Miner & Miner (M&M) announces the
release of Responder 8.3.2, a GIS-hosted, distributed Outage Management
System (OMS) as part of the ArcFM Solution. Responder is a simple-to-use
OMS based on ESRI's ArcGIS that is very easily implemented and has been
developed to be scalable, extensible, and sustainable.
The Responder product allows utilities to realize improvements in all
critical business areas including customer service, safety, regulatory
compliance, and operations. Featuring an analysis engine that receives and
analyzes all trouble calls, Responder uses a sophisticated and iterative
prediction algorithm to determine which interruptible network device
caused an outage. Utilizing near-real time operation with fast and
efficient updates, the high performance GIS display capabilities allow
utility personnel to have a spatial view of the locations of trouble calls
enabling the immediate dispatching of crews. Its user-friendly interface
and intuitive menus allow dispatchers to perform their tasks quickly and
efficiently, thus restoring power as fast as possible and making precise
choices on where to dispatch crews for maximum impact based on both
geographical and tabular data.
A key advantage of Responder is its use of an existing ArcFM GIS
database. Other systems use a separate database requiring integration and
transformation before GIS data can be used for OMS. Responder simplifies
both the implementation and on-going support of OMS data, because it
automatically incorporates changes made to the ArcFM GIS into the OMS
database.
Responder makes use of the utility geodatabase, open architecture,
non-proprietary programming languages and Microsoft's COM and .NET
development frameworks to greatly simplify integration, configuration, and
customization. The ability to interface Responder with Customer
Information System (CIS), SCADA, Interactive Voice Response (IVR), and
work management systems creates a sophisticated enterprise outage
management environment.
“We are very excited to offer our users another business critical
solution for utilities,” says Jeff Meyers, President. “Responder provides
emergency network response that can be implemented simply and sustained at
a very low cost for improved reliability and customer service at
significant savings.”
About Miner & Miner
Miner & Miner (M&M) is a world leader in the development
and implementation of GIS software for utilities. M&M's ArcFM Solution
and extended services assist electric, gas, water, and wastewater
utilities in increasing productivity, lowering costs, and improving
services by allowing them to effectively manage spatial information.
Founded in 1946 as a full-service electrical engineering firm, M&M has
been a business partner of ESRI since 1987. This partnership has enabled
M&M to become the world's leading developer of ArcGIS applications for
the utility industry. M&M services include implementation and
customization of software to fit the needs of individual utilities. For
more information, please visit www.miner.com.
Designer, Responder, Conduit Manager, and Network Adapter
are trademarks of Miner & Miner, Consulting Engineers, Inc. ESRI,
ArcFM, ArcFM Viewer, and www.esri.com are trademarks, registered
trademarks, or service marks of ESRI in the United States, the European
Community, or certain other jurisdictions. Other companies and products
mentioned herein are trademarks or registered trademarks of their
respective trademark owners.
|
