EWEB In Production with ArcFM™ and Responder OMS
Eugene utility moves toward 'Enterprise GIS'
Fort Collins, CO -- Eugene Water & Electric Board (EWEB) is the largest customer-owned utility in Oregon. They provide electricity, water, and steam to more than 83,000 customers in the city of Eugene. EWEB has recently gone into production with ArcFM for map maintenance and viewing, and Responder to support their outage management operations.
In 2004, EWEB began searching for an ESRI-based mapping solution that would serve both water and electric GIS needs in addition to OMS. Due to increased utility costs for licensing, maintenance and use of their two legacy GIS applications, and absent any unifying vision, the convergence of technologies was a central goal for the new system. In addition, several major outages from 2002 to 2004 highlighted the limitations of the legacy OMS and EWEB's elected board wanted to see improvements. The new OMS required the ability to make predictions and use enhanced reporting functionality. In June of 2005, EWEB selected ArcFM and Responder and began to bring together the disparate legacy applications into one unified system.
Today, EWEB is up and running with 4 ArcFM/ArcGIS editors maintaining the electric and water networks using one common GIS system, 9 dispatchers and electric operations coordinators using Responder to predict outages and dispatch crews, and 60+ Mobile and Desktop Viewers. Responder was also integrated with EWEB's IVR from Twenty First Century Communications and Banner Advantage CIS from Indus.
“While our legacy OMS worked well for us on a day-to-day basis, its performance faltered during major events. We are confident Responder's predictive analysis will provide us with the ability to proactively disseminate information about the state of our network to those whose lives and livelihoods are most dependent on electricity.” stated Curt Miller, Information Analyst at EWEB. “Miner & Miner has been very responsive in incorporating industry standard functionality into the base product. Responder is quickly becoming a powerful, versatile, and effective tool for processing and documenting outages. The project staff provided outstanding support during installation and configuration and they developed an easy and effective interface to our IVR. Whenever we have a question, they are quick to provide us with an answer. I am looking forward to a long and mutually beneficial business relationship with them.”
“Aside from the obvious benefit of having all our GIS work performed with the same tools, we also expect to see huge advances in ease of internal customization, field deployment, and in integrating with other enterprise applications,” said Kevin Biersdorff, EWEB’s GeoGraphics Supervisor. “Our project has unleashed a good deal of pent-up demand in the organization for more and better data as well as integrations that we couldn’t even consider before. Integrations now in progress or on the drawing table include hydraulic modeling, fiber management, SCADA, asset management, and engineering design. From every indication ESRI and Miner & Miner are up to the task. I can’t say enough good things about the professional expertise and motivation Miner & Miner staff showed in bringing our project to a successful conclusion. We are really excited to be partnered with such an excellent organization.”
Miner & Miner (M&M), a Telvent company, is a world leader in the development and implementation of GIS software for utilities. M&M’s ArcFM Solution and extended services assist electric, gas, water, and wastewater utilities in increasing productivity, lowering costs, and improving services by allowing them to effectively manage spatial information. Founded in 1946 as a full-service electrical engineering firm, M&M has been a business partner of ESRI since 1987. This partnership has enabled M&M to become the world's leading developer of ArcGIS applications for the utility industry. M&M services include implementation, integration, and customization of software to fit the needs of individual utilities. For more information, please visit www.telvent.com/miner/.
For more than 30 years, ESRI has been the leading developer of GIS software with more than 300,000 clients worldwide. ESRI also provides consulting, implementation, and technical support services. In addition to its headquarters in California, ESRI has regional offices throughout the United States, international distributors in more than 90 countries, and more than 1,700 business partners. ESRI's goal is to provide users with comprehensive tools to help them quickly and efficiently manage and use geographic information to make a real difference in the world around them. ESRI can be found on the Web at www.esri.com.
Telvent (NASDAQ: TLVT), the Global RealTime IT Company, specializes in high value added solutions and services in four industry sectors (Energy, Traffic, Transport and Environment). Its technology allows high performing companies to make real-time business decisions using data acquisition, control, and advanced operational applications, providing secure actionable information delivery to the enterprise. (www.telvent.com)
ArcFM Solution, ArcFM, ArcFM Viewer, Designer, Responder, Conduit Manager, and Network Adapter are trademarks of Miner and Miner, Consulting Engineers, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.
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